Privacy Policy

At CoverCrest (“CoverCrest”, “we”, “us”, or “our”), we respect your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your choices. By using our website and services (the “Services”), you agree to this Policy.

1) Information We Collect

• Contact Data: name, email, phone, address.
• Application/Quote Data: age range, household size, ZIP/postcode, coverage preferences, and other details you provide when requesting information.
• Usage Data: pages viewed, links clicked, device identifiers, approximate location (from IP), browser and OS.
• Cookies & Similar Tech: small files stored on your device to keep you signed in, remember preferences, and measure performance.

2) How We Use Information

• Provide and maintain the Services, including quotes or plan information you request.
• Respond to questions and provide customer support.
• Improve site performance, usability, and security.
• Send service-related notices (e.g., policy updates, security alerts).
• Comply with legal obligations and enforce our Terms of Use.

3) Legal Bases (where applicable)

If you are in the EEA/UK, we process data based on: (a) consent, (b) contract performance, (c) legitimate interests (e.g., site security, product improvement), and (d) legal obligations.

4) Cookies & Analytics

We use cookies to remember settings and to understand how the site is used. You can control cookies in your browser settings. If we use analytics tools, they may set their own cookies to help measure traffic and usage patterns.

5) Advertising

We may run non-sensitive, interest-based ads. If we do, participating ad partners may use cookies or similar tech to measure performance. You can typically opt out of interest-based advertising in your browser or device settings.

6) Sharing of Information

• Vendors: Trusted providers who help operate the Services (hosting, analytics, customer support). They access data only to perform services for us and under contract.
• Insurance Partners/Brokers: If you request quotes or plan details, we may share necessary details with relevant partners to fulfill your request.
• Legal/Compliance: To comply with law, respond to lawful requests, enforce our terms, or protect rights, safety, and property.
• Business Transfers: In a merger, acquisition, or asset sale, data may be transferred as part of the transaction.

7) Data Retention

We keep personal data only as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and purpose.

8) Your Rights & Choices

• Access/Correction/Deletion: You can request a copy of your data, ask us to correct inaccuracies, or delete your data where applicable.
• Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
• Opt-Out of Marketing: Use unsubscribe links in emails or contact us.
• EEA/UK Residents: You may have additional rights under GDPR, including portability and objection to certain processing. You can also lodge a complaint with your supervisory authority.
• California Residents: You may have rights under the CCPA/CPRA, such as the right to know, delete, and correct. We do not sell personal information as defined by the CCPA.

9) Security

We use reasonable administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is 100% secure; use the Services at your own risk.

10) Children’s Privacy

Our Services are not directed to children under 13 (or the age required by your jurisdiction). We do not knowingly collect data from children. If you believe a child has provided data to us, contact us to remove it.

11) International Transfers

If you access the Services from outside the country where our servers are located, your data may be transferred to, stored in, and processed in that country. Where required, we use appropriate safeguards for cross-border transfers.

12) Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will post the updated version with a new “Last updated” date. Your continued use of the Services means you accept the changes.

13) Contact Us

Questions or requests? Email us at [email protected].
Mailing address: [Insert company address]
Data Protection contact (if applicable): [Insert DPO/contact]